Chic Accessories For The Modern Woman

Start typing and hit Enter

Shopping Cart

0

Your shopping bag is empty

Go to the shop
logo
image/svg+xml image/svg+xml 0
Close

Shipping policy

Vivonne New York – Shipping Policy

Last updated: 11/16/2025
Thank you for shopping with Vivonne New York. This Shipping Policy explains how and when your order will ship, estimated delivery times, and related information.

1. Processing Times

  • All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
  • During high-volume periods (sales, holidays, new product launches), processing may take an additional 1–2 business days.
  • You will receive a confirmation email once your order has shipped.

2. Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on:
  • Shipping destination
  • Package weight and size
  • Selected shipping method
Estimated delivery times depend on the carrier and destination. Please note these are estimates and not guaranteed.
Typical Delivery Estimates (U.S.):
  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 2–3 business days
  • Priority / Express Shipping: 1–2 business days
International delivery times vary by location and customs processing.

3. Order Tracking

Once your order ships, you will receive a tracking number via email.
Tracking updates may take 24–48 hours to appear.

4. Shipping Destinations

Vivonne New York ships to:
  • All U.S. states and territories
  • Most international locations
If you are unsure whether we ship to your area, please contact us at support@vivonneny.com.

5. Customs, Duties & Taxes (International Orders)

International shipments may be subject to:
  • Customs fees
  • Import duties
  • Taxes
These charges are the responsibility of the customer and vary by country. Vivonne New York is not responsible for delays due to customs.

6. Incorrect Address Policy

Please ensure your shipping address is accurate before placing your order.
Vivonne New York is not responsible for:
  • Orders shipped to an incorrect address provided by the customer
  • Lost or undeliverable packages resulting from incorrect address details
If you need to update your address, contact support@vivonneny.com as soon as possible.

7. Lost, Stolen, or Damaged Packages

Once a package is scanned by the carrier, responsibility transfers to the shipping carrier.
If your package is lost, stolen, or damaged:
  • Please file a claim directly with the carrier.
  • Contact us at support@vivonneny.com and we will assist you as much as possible.
We recommend selecting a shipping option with tracking for added security.

8. Delayed Deliveries

We are not responsible for delays caused by:
  • Weather
  • Carrier issues
  • Customs
  • Natural events
  • Incorrect address information
If your package is significantly delayed, contact us and we will work with the carrier to investigate.

9. Contact Us

For any shipping-related questions, please reach out:
📧 support@vivonneny.com
Vivonne New York