Refund policy

Vivonne New York – 15-Day Return Policy

Last updated: 11/16/2025

Thank you for shopping with Vivonne New York. We want you to love your purchase, and if for any reason you are not fully satisfied, we offer a simple 15-day return policy as outlined below.

Eligibility for Returns

To be eligible for a return:

The item must be returned within 15 days of the delivery date.
The item must be unused, in original condition, and in original packaging.
A valid proof of purchase (order number or receipt) is required.

Non-Returnable Items

The following items cannot be returned:

Final sale or clearance items
Gift cards
Personalized or custom-made items
Items marked as non-refundable at checkout

How to Start a Return

To start a return, please contact our support team at support@vivonneny.com .
Once your request is approved, we will provide instructions and the proper return shipping address.

Refunds

Refunds are issued to your original payment method.
Please allow 3–10 business days after approval for the refund to appear in your account.
Shipping fees are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).

Exchanges

At this time, we offer exchanges only for items that are damaged or defective. For all other cases, please initiate a return and place a new order.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery at support@vivonneny.com, including clear photos of the product and packaging. We will replace the item at no additional cost.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable shipping method to ensure safe return.

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